Complete Terms and Conditions of Sale & Attendance (Prep11Plus Ltd)

Welcome to Prep11Plus Ltd! By purchasing a ticket for one of our mock examinations, you agree to the following terms and conditions. We aim to provide a professional and smooth experience for all children and parents.

1. Mock Exam Attendance and Punctuality

Punctuality is Key: The mock examination will begin promptly at the scheduled start time. We operate on a strict timetable to ensure a fair and effective test environment for all participants.

Late Arrival: It is the parent/guardian's responsibility to ensure the child arrives on time. Prep11Plus Ltd reserves the right to refuse entry to late arrivals to avoid disruption. If a child is admitted late, the examination will still finish at the scheduled end time, and no additional time will be allocated.

No Refunds for Late Arrival: Failure to attend or arriving too late to be admitted does not qualify for a refund or rescheduling.

2. Parking and Site Responsibility

Parking Responsibility: Any parking provided at the examination premises is used at the parent/guardian's own discretion and risk.

Vehicle Security: Prep11Plus Ltd accepts no responsibility for any damage, loss, or theft to vehicles or their contents while parked on or near the examination premises.

3. Medical Conditions and Allergies

Duty to Inform: It is essential that parents/guardians inform Prep11Plus Ltd staff on site of any medical issues, including and not limited to allergies, the need for an Epipen, asthma, or any other condition that may require immediate attention.

Medication: Parents/guardians must ensure that any necessary medication (such as Epipens or asthma inhalers) is provided with the child, is clearly labelled, and that the child knows how and when to administer it, or that a clear plan is agreed upon with the staff.

Liability: While our staff are informed and trained to act in an emergency, Prep11Plus Ltd is not medically trained and acts only as a first responder. We do not assume liability for any adverse health event unless due to our proven negligence.

4. Snack Policy (Nut-Free Zone)

Snacks Permitted: Children may bring a small snack and drink to consume during designated break times.

Mandatory Nut-Free Policy: All snacks brought onto the premises must be completely nut-free (including tree nuts and peanuts). This is a critical requirement to ensure the safety and well-being of all children attending the exam who may have severe, life-threatening nut allergies.

Compliance: Prep11Plus Ltd staff reserve the right to confiscate any item deemed to contain nuts or traces of nuts. Failure to adhere to this policy may result in the child’s parents being contacted to remove the item, or in severe cases, removal from the event.

5. Child Drop-off and Pick-up

Parent/Guardian Responsibility: Parents/Guardians are solely responsible for the safe drop-off and collection of their child at the designated examination location.

Supervision: Our responsibility for the child begins when they are formally checked in for the exam and ends immediately upon check-out at the designated collection point. We request that parents/guardians are punctual for pick-up.

6. Refunds and Cancellation Policy

We understand that plans can change. Please observe the following policy regarding cancellations and refunds:

• Cancellation Window: To qualify for a refund, you must submit your cancellation request at least 14 days before the mock exam date.
• Refund Amount: Cancellations made at least 14 days before the exam date will be issued a full refund.
• Refund Processing Time: Prep11Plus Ltd will aim to issue refunds within 14 days of confirming the customer request.
• Request Method: All refund requests must be submitted via email to: contact@prep11plus.co.uk
• Required Information: To ensure swift processing of your request, the email subject line must contain the words "CANCELLATION REQUEST" and the body of the email must clearly include the following details:
  • Ticket Number
  • Child's Full Name
  • Child's Date of Birth
  • Address
• Deadline: Requests received less than 14 days before the scheduled exam date will NOT be eligible for a refund.
• Extenuating Circumstances:Prep11Plus Ltd may offer either a 25% refund of the booking price or, if available, a booking transfer to another scheduled mock exam. This will be at the discretion of Prep11Plus and is not guaranteed.

7. Changes to Examination Details

Prep11Plus Ltd reserves the right to make changes to the venue, date, or time of a booked mock examination due to unforeseen circumstances or operational requirements. We will notify customers via email as soon as possible of any such changes. If a significant change renders the booking unusable, a full refund or rescheduling option will be offered.

8. Intellectual Property

All mock examination papers, materials, content, scoring methodologies, and any documentation provided by Prep11Plus Ltd remain the exclusive intellectual property of Prep11Plus Ltd. These materials may not be copied, reproduced, distributed, or published in any format without prior written consent.

You will not recieve a copy of the exam papers.

9. Data Protection and Privacy

By agreeing to the terms and conditions you are expicitly agreeing to use of the collected contact details solely for marketing purposes relating to Prep11Plus Ltd products and services alone. We are committed to protecting your personal data. The information collected (including child's name, DOB, and contact details) is used solely for the purpose of registration, exam administration, marketing for Prep11Plus alone and result processing. For detailed information on how we collect, use, and protect your data, please refer to our separate Privacy Policy.

10. Limitation of Liability

Prep11Plus Ltd's total liability to you for any breach of these Terms and Conditions or negligence is strictly limited to the total price paid by you for the ticket in question. Prep11Plus Ltd shall not be liable for any indirect or consequential loss or damage, including loss of profit, opportunity, or goodwill.

11. Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.