🔒 Privacy Policy for Prep11Plus Ltd
Effective Date: 1/12/2025
Prep11Plus Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal data you provide to us when booking mock exams through our website.
1. Who We Are
Prep11Plus Ltd is the Data Controller responsible for processing the personal data collected via our website for the purpose of mock exam bookings and administration. Our contact email for all data protection queries is: contact@prep11plus.co.uk.
2. The Data We Collect and Why (Purpose and Lawful Basis)
We collect and process the following categories of personal data based on the contractual necessity of providing the mock exam service and, in the case of marketing, your explicit consent.
| Data Category | Specific Data Collected | Purpose of Processing | Lawful Basis (UK GDPR) |
|---|---|---|---|
| Customer/Parent Data | Contact details (Email address, phone number, address) | Registration, service communication (reminders, essential updates), and results delivery. | Contractual Necessity |
| Child/Candidate Data | Child’s full name, Date of Birth (DOB) | Registration, exam administration, identity verification, and accurate result processing/ranking. | Contractual Necessity |
| Health Data (Sensitive) | Allergies, medical conditions (e.g., Epipen use) | Ensuring the child’s vital safety and welfare during the event. | Vital Interests / Legitimate Interest (with explicit consent from parent/guardian) |
| Marketing Data | Parent email address | Sending information and offers about future Prep11Plus mock exams and related services. | Consent |
3. Payment Processing and Security
Prep11Plus Ltd prioritizes the security of your financial information.
- Payment Processor: We do not directly handle or store any credit card or payment information on our servers. All financial transactions for ticket purchases are processed securely by our trusted third-party payment provider, Stripe.
- Data Handling: When you submit payment details, that information is sent directly to Stripe. Stripe processes the payment, and we receive only confirmation of payment and limited transaction details (like the last four digits of the card) for accounting purposes.
- Stripe's Privacy: Stripe is an independent Data Controller for the data it handles. For details on how Stripe processes and protects your payment data, please refer to their privacy policy.
4. Cookies and Tracking Technologies
- Prep11Plus Ltd Website: We confirm that our website does not use cookies or similar tracking technologies for marketing or performance analysis.
- Payment Processor Cookies: Please be aware that our third-party payment provider, Stripe, may use cookies or similar technologies to facilitate the payment transaction and ensure security. We recommend reviewing their specific policies:
- Stripe’s Cookie Policy: https://stripe.com/legal/cookies-policy
5. Marketing Communications
We use the collected contact details solely for marketing purposes relating to Prep11Plus Ltd products and services alone. You have the right to withdraw this consent at any time by clicking the ‘unsubscribe’ link in any marketing email or by contacting us directly at contact@prep11plus.co.uk.
6. Data Sharing and Disclosure (Crucial Point)
Prep11Plus Ltd is committed to protecting your data and your child's data.
- No Third-Party Sharing: We will not pass, sell, lease, or distribute your personal data, including child data and contact details, to any other third parties for their own marketing or use.
- Operational Sharing: The only exceptions are when disclosure is legally required (e.g., a court order), or for essential business operations (e.g., sharing medical details with on-site staff for safety).
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. Typically, we retain exam results and associated child data for 12 months from the time of booking to allow for follow up emails to parents after the real 11+ examinations have been concluded.
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct any inaccurate or incomplete data.
- Erasure (The right to be forgotten): Ask us to delete your personal data when there is no good reason for us to continue processing it.
- Restrict Processing: Ask us to suspend the processing of your personal data.
- Portability: Request the transfer of your personal data to you or a third party.
To exercise any of these rights, please contact us at contact@prep11plus.co.uk.
9. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised "Effective Date."